Notice and Takedown Policy

Send a notice using our form, or by email as described below.

T1. Who may send a notice

Anyone who believes that a Storefront on Cuscato impersonates them or their business, infringes their trade mark, copyright or other right, or is otherwise unlawful may send a notice to our Grievance Officer. Courts and government agencies may send orders and notices in the same way.

T2. What a notice must include

1. Your name, postal address, email address and telephone number, and, if you act for someone else, your authority to do so.
2. The web address of each Storefront or page concerned.
3. The right you rely on: for a trade mark, its registration number and class; for copyright, the work; for impersonation, who is impersonated and how.
4. Why the content infringes or is unlawful.
5. A statement that the information in the notice is accurate, that you own the right or are authorised to act for its owner, and that you send the notice in good faith.
6. Your physical or electronic signature.

Send notices through the form, or by email to the Grievance Officer, Heyramb Narayan Goyal, at support@cuscato.com with the subject Content.

T3. What we do, and when

1. We acknowledge every notice and give it a reference number.
2. Within 36 hours of receiving a complete and valid notice, we disable access to the content concerned or close the Storefront to the public, and sooner where the law requires. A clear case of brand impersonation closes the whole Storefront.
3. If a notice is incomplete, we tell you what is missing; the 36 hours start when it is complete.
4. We send the business a copy of the notice and tell it what we did, unless the law or an authority prevents it, and we tell you the outcome. Your contact details are not sent to the business when you tell us that you are the person impersonated or shown.

T4. If you are the business

You may send the Grievance Officer a counter-notice explaining why the content is lawful, with evidence of your rights. We send it to the person who sent the notice and may restore the content unless that person shows, within 14 days (21 days for a copyright notice, under Rule 75 of the Copyright Rules, 2013), that they have started court proceedings, or a court or the law requires otherwise.

T5. Repeat infringement

We may end the account of a business against which three valid notices are upheld within twelve months, as the Merchant Agreement says.

T6. False notices

A notice that is knowingly false may itself be unlawful. We may decline to act on it, and may share it with the business concerned and with the authorities.

T7. Records

We keep each notice, what we did about it, and any content we removed for at least 180 days, and longer where an investigation or the law requires.

T8. Appeal

If you are not satisfied with the Grievance Officer's decision, you may appeal to the Grievance Appellate Committee at gac.gov.in within thirty days, or approach a court.